All items will be posted within three (3) days of receiving an order. Should an item be out of stock we will notify you via email and give an updated delivery time or offer a similar substitute item. Occasionally items become out of stock due to high volume orders during e-fundraising events.
During the check-out process, please ensure the delivery address is correct as Cosima Skincare cannot be held responsible for incorrect information or changes to delivery details.
Postage and handling charges
Deliveries within Australia under $100 will incur a flat rate of $10
Postage may be subject to change for large or heavy items.
International orders will be advised of freight charges.
Return and exchange policy
Please choose carefully as we cannot refund items if you simply change your mind. Refunds will be given if a product is faulty. Products are inspected prior to postage, however if you do receive a faulty item please notify us immediately by email and return the item in its original packaging within seven (7) days. We will replace the item or give a refund if the same product is not available.
If an item is unused Cosima Skincare will exchange within seven (7) days. Items must be in their original packaging. In the case of an exchanged item the customer is liable for all postage costs.
All item descriptions and prices are provided to the best of our knowledge. While all care is taken, any errors or omissions in the item details are unintentional. Cosima Skincare reserves the right to correct any errors or omissions prior to processing an order.
Our Data Protection Policy
We respect your personal information and undertake to comply with applicable Australian Personal Data Protection legislation.
We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. Should you place orders or register on our web site, we consider the information you input as confidential. The information is kept on a secure server protected from outside parties. We use the information only for the following purposes:
Processing your Orders;
for statistical purposes to improve the Cosima Skincare Website and its services to you;
and from time to time to notify you of Cosima Skincare products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations.
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Cosima Skincare Website we shall do so.
You have a right to request a copy of any information we hold on you and to correct any inaccuracies.